Case Studies: Lean
Six Sigma applications in non-manufacturing industry
Lean Six Sigma has been successfully applied to many processes
outside of manufacturing. Transactional processes such as
insurance, health care, software coding, billing, customer
support, etc. often contain variation or excessive cycle
time, backlogs, delays, etc. These problems can be eliminated
and its process be optimized by applying Lean Six Sigma
methodology.
|
